1.1 have been trading for more a minimum of 6 months

1.2 provide a minimum of 3 references from clients who they have worked for in the last 6 months, which will be taken up by the National Secretary. Members will be classed as Provisional until the references prove to be satisfactory

1.3 agree to abide by this Code of Practice

2.1 Complete and submit an annual accidents return, by completing on line, the form on the NSCC web site at www.nscclive.com or by requesting a hard copy, completing it and posting or faxing it to the National Secretary.

2.2 When working on a contract Members agree that they will:

2.2.1 provide the client with the necessary professional advice

2.2.2 not quote for a project for which they are unsuited

2.2.3 hold adequate employers and public liability insurance

2.2.4.1 the price for the work

2.2.4.2 what is and is not included

2.2.4.3 what form of agreement or contract will be used,

2.2.5 proceed with the work according to the agreement between them and the client and keep the client informed of progress

2.2.6 work to an acceptable health and safety plan and in accordance with relevant industry standards

2.2.7 have an adequately trained work force

2.2.8 ensure that if there are unavoidable delays or problems the client will be informed as soon as possible

2.2.9 ensure that if there are changes to the work specified or extra costs are involved, that whenever possible, client will be informed and agreement reached with them before the workbegins

2.2.10 ensure that their employees treat the client and their property with respect

2.2.11 ensure that, unless otherwise agreed with the client, they willleave the site clean and tidy and ready for use

2.2.12 ensure that any relevant operating instructions andguarantees are handed to the client and that the client is properly briefed about any relevant maintenance or operating issues

2.2.13 comply with the RIDBAcomplaints procedure.

1 Any complaint received by the Association will be investigated in a timely fashion.

2 The Complaint will be passed to the National Secretary who will:

2.1 Acknowledge receipt of the complaint, within 7 working days.

2.2 Advise the complainant that the complaint will beinvestigated.

2.3 Ask for any further information that may be required to carry out the investigation.

2.4 Indicate a time scale of when the complainant should hearfurther from the secretary, which should be no longer than 28 days from the date of this letter.

2.5 Write to the Member who is the subject of the complaint, setting out the complaint and asking for a formal reply within 14 days.

2.6 Advise the members of the Complaints sub-committee of the details of the complaint.

3 The Committee should decide if a meeting is necessary andwho is the most competent to consider the complaint.

4 Once the reply is received from the Member against whom the complaint was received, it should be considered by theSub-committee who would decide what further actions, if any, were required.

5 If the complaint is found to be unfounded the complainant willbe advised of this by the Secretary, giving details.

6 If the Member is found to be at fault they should be given the opportunity to rectify the situation, if in the view of the majorityof the committee the member does not satisfactorily rectify the situation they should be advised that their actions are at risk of bringing the Association into disrepute and if they still refuse to rectify the situation to the satisfaction of the Subcommittee, the matter will have to be put before Council, where the member will be expected to put his case. If Council find that the Member is bringing the association into disrepute then Council could decide to withdraw membership.